Chylux Support Policy

At Chylux, we are committed to providing fast, reliable, and transparent support to ensure every user enjoys a smooth and secure shopping experience.
Whether you are a buyer or a seller, our support system is designed to resolve issues efficiently and fairly.

1. Support Channels

We offer multiple support options to make it easy for you to reach us whenever you need help:

• ? Live Chat:
  You can contact our support team directly through the live chat feature on our website for quick assistance.

• ? Email Support:
  For detailed inquiries or technical issues, you can email us at support@chylux.com. Our support agents aim to respond within 24–48 hours.

• ?️ Chat with Sellers:
  Buyers can communicate directly with sellers through the Chylux messaging system to discuss product details, order updates, or issue resolutions.

2. Issue Escalation

If you have already contacted the seller or used live chat and your issue remains unresolved, you can escalate the matter to Chylux’s support team by:

1. Sending a detailed email to support@chylux.com with:

   • Your order number

   • The seller’s name (if applicable)

   • A clear description of the issue

   • Any relevant screenshots or documents

2. Our dispute resolution team will review your case and work towards a fair resolution as quickly as possible.

3. Response and Resolution Time

• Initial Response: Within 24–48 hours of receiving your message.

• Resolution Time: Depending on the complexity of the issue, most cases are resolved within 3–5 business days.

We prioritize urgent matters such as payment issues, delivery delays, and defective product complaints.

4. Seller and Buyer Communication Guidelines

To ensure a respectful and productive environment:

• Keep communication polite and professional.

• Avoid sharing personal contact information outside Chylux’s secure messaging system.

• Report any inappropriate behavior or policy violations to our team immediately.

5. Support Hours

Our customer support operates 7 days a week, including weekends and public holidays.
Response times may vary during peak shopping seasons, but we always strive to assist you as quickly as possible.

6. Continuous Improvement

We constantly review support interactions to improve our response time, efficiency, and overall customer satisfaction.
Your feedback is valuable—please share your experience with our support team to help us serve you better.

Need Help?

If you’re experiencing a problem or have a question, please reach out via:
? support@chylux.com
? Live Chat on www.chylux.com

We’re always here to help and ensure your Chylux experience remains seamless and secure.